Returns Policy

Stock Items: If you are unhappy with your item although it is not faulty, we will gladly exchange or refund all costs apart from the postage cost.

Please note – Paypal have changed the user agreement. As of March, 5th 2020, these changes will go into effect globally.
In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, however fees from the original transaction will not be returned.

Cues or cases made to order – If we have specially made a cue or case to your specific dimensions to suit you, then we can not offer the same returns policy. It is the responsibility of the customer to know what they are ordering and provide the correct specifications. Any incorrect measurements selected at the time of ordering are the responsibility of the customer.

When specifications of a cue have been altered from original, the cue is not eligible for return unless faulty.

If the item is faulty or damaged then we can either send a replacement or refund all costs including postage.

Please Note
When receiving a new cue it’s ok to test out, if you feel the cue is not going to be suitable it’s fine to return.

Returns Checklist

1. Please contact us before returning any item.

2. Ensure the cue has not been knocked, marked, damaged, or altered in any way. Returned items must be in the same condition as when received.

3. Return the cue in its original packaging to ensure safe transit.

4. Items being returned because they are unsuitable must be returned within 7 days of receipt.

5. Unless the item is faulty, customers are responsible for arranging and paying for return postage.

 

We may request a copy of the purchase receipt or order number when processing returns.

Returning Address
Green Baize Ltd, Martinet House, Martinet Road, Thornaby, Stockton-On-Tees, Cleveland, TS17 0AS, England
Phone 01642 760888 Email [email protected]