Terms & Conditions

Company Details

Green Baize Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at stu@greenbaize.com

Company Registration Number: 4667618
VAT Number: 987638447

Contact Details

Green Baize Ltd
Address: Martinet House, Martinet Road, Thornaby, Stockton-On-Tees, Cleveland TS17 0AS, England
Tel: 01642 760888
Email: stu@greenbaize.com

Secure Payment

Payment can be made by cheque, postal order, bank transfer, credit & debit card or paypal.

We accept most major credit & debit cards for payment.

High levels of security – 100% PCI DSS compliant . Payments meets all current banking security standards including PCI DSS, which is now a requirement for all UK businesses to accept credit card and debit card payments.

Please note – Paypal have changed the user agreement. As of March, 5th 2020, these changes will go into effect globally.
In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, however fees from the original transaction will not be returned.

Website orders are despatched same or next day if the item is in stock.

Payment by cheque is fine but please allow us time for the cheque to clear before items are despatched. Make any cheques / postal orders payable to Green Baize Ltd.
Postage & packing


If you decide to alter the specifications of your new cue after purchase the standard 6 month guarantee becomes void.

Returns Policy

Stock Items: If you are unhappy with your item although it is not faulty, we will gladly exchange or refund all costs apart from the postage cost.
Please note – Paypal have stopped refunding their transaction fees.
( Paypal fees are charged per transaction ) This charge will be deducted from a product refund.

Cues or cases made to order – If we have specially made a cue or case to your specific dimensions to suit you, then we can not offer the same returns policy. It is the responsibility of the customer to know what they are ordering and provide the correct specifications. Any incorrect measurements selected at the time of ordering are the responsibility of the customer.

When specifications of a cue have been altered from original, the cue is not eligible for return unless faulty.

If the item is faulty or damaged then we can either send a replacement or refund all costs including postage.

Please Note
When receiving a new cue it’s ok to test out, if you feel the cue is not going to be suitable it’s fine to return.

Returning Check List
. Please contact us first before returning.
2. Make sure you haven’t knocked or marked the cue, cues being returned must be in the same condition as it was received.
3. Cues must be returned in the original packaging to ensure safe return.
4. Cues must be returned in the first week if not suitable. Please note - When buying using Klarna returns are accepted for 14 days, but only if the the cue has not been used.
5. When returning it’s the responsibility of the customer to arrange and pay for the courier.

We may ask for a copy of the receipt or the receipt number in some instances.
If you have any concerns it’s best to give us a call on 01642 760888

Privacy Policy

I hereby fully consent to the collection, storage and use of my personal data, which is freely submitted, for the following purpose only:

Product Enquiry/ Product Purchase, or as agreed with Green Baize Ltd on this day.

I understand that I may withdraw my consent at any time by requesting that withdrawal to this office in writing, or via email to Green Baize Ltd and that my request will be acted upon within one month of my making such a request.

I understand and agree that third party organisations may receive my data. Green Baize Ltd will only submit required personal data for fulfilling a purchase order/ obtaining information for an enquiry that was submitted/ for any other reason deemed necessary to meet customer expectations.

I understand that Green Baize Ltd shall inform me of any third parties, that may process my information prior to submitting that data and that the company will not submit my data without first obtaining my consent. Green Baize Ltd do not disclose buyers’ information to third parties.

I have read and understood the Privacy Notice and Terms & Conditions regarding the obtaining, storage and processing of my personal data.